Refund policy

Return and Refund Policy

Effective Date: August 12, 2026

Thank you for shopping at Nexoraey. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, we are happy to provide assistance according to the following return and refund policy.

1. Return Eligibility

We accept return and exchange requests within 30 days after the delivery date.

To be eligible for a return:

  • The item must be unused and in the same condition as received.

  • The item must include original packaging, tags, and accessories (if applicable).

  • Proof of purchase or order information must be provided.

Items that are damaged due to misuse, improper handling, or normal wear and tear may not qualify for a return.

2. Return Process

To request a return or exchange, please contact our customer service team at:

Email: pattykarakas33@outlook.com

Please include:

  • Order number

  • Reason for return

  • Photos or videos of the product if the item is damaged or defective

Our customer service team will review your request and provide return instructions.

Please do not send products back without prior approval.

3. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • Customers are responsible for any applicable return shipping costs unless the item received was incorrect, defective, or damaged.

4. Late or Missing Refunds

If you have not received your refund after the expected processing period:

5. Exchanges

We offer product exchanges within 30 days of delivery for eligible items.

If you need an exchange, please contact our customer support team before returning your item.

6. Cancellation Policy

Orders may be canceled within a short period after purchase before processing begins.

Once an order has been shipped, cancellation requests cannot be accepted. Customers may request a return after receiving the product according to this policy.

For any questions regarding returns or refunds, please contact:

Email: pattykarakas33@outlook.com